Winestein offers a menu of Wine Club Management services, with custom service plans for each of our client-wineries. Below is a brief description of our menu of services.
As more states open to interstate wine shipping, this complicated and time-consuming task is imperative for today's winery. Winestein will assume full administration of your out-of-state shipping compliance, including:
- Completion & filing of initial permits
- Completion & filing of monthly sales & excise tax forms
- Tracking of quantity limits
- This service is also available as a stand-alone service
Stop the duplicate data entry and bid goodbye to unreadable Wine Club applications! Our custom SQL DB Management service includes:
- Set up of state-of-the-art Wine Club Sign-Up E-Kiosk in your tasting room
- New member registration saved directly to database
- Current membership web-based database access to automatically update billing or shipping information
- Easy-to-access reports on each member, club as whole or subgroups content-rich with purchases and preferences
Winestein will create targeted marketing campaigns monthly to sub-groups of members or to the membership as a whole, based on your suggestions or needs:
- Send a targeted e-mail about a "Featured Winemaker" dinner at a restaurant in Burbank next Friday night to all your So-Cal members
- Run a query for your Chardonnay lovers, then send a marketing e-mail with an offer of an extra 5% off the 2006 release
- Members know their individual likes and interests matter and that the winery appreciates their patronage plus targeted preference-based marketing statistically yields more sales, period
Winestein's parent company, Applynx, Inc. has been building websites for over 10 years, and we can build or improve your site while you pay over time, as it's included in our packages, including:
- Web Site edits and updates - Winestein will do them for you, or use our simple content management tools
- E-commerce shopping cart for on-line wine, event ticket & merchandise purchases
- Integration of the member database, with secure user access to all members
- Web & Email Hosting & Search Engine Optimization
Winestein knows that your time is better spent on face-to-face interactions with tasting room visitors or on the strategic planning of the business operations. Think of Winestein as your wine club office manager, working from an off site location. Our incredible Wine Club Customer Service includes:
- Batch charging of credit cards for wine club shipments
- Call backs and follow up on rejected cards
- Receive & respond to phone orders & inquires via a dedicated line for your club
- Receive & respond to e-mail orders & inquires via a dedicated email address for your club
Winestein has cultivated excellent partnerships with a number of local fulfillment warehouses to complete the pick 'n pack and shipping of your wine club offering. Winestein provides the warehouse with the shipping information needed, the winery only needs to deliver the inventory at the scheduled time. This service includes:
- Creation & printing of shipping labels
- Pick and Pack of wine & newsletter into shippers
- Age-Verification Sticker application
- Insurance
- Tracking of your packages
- Very competitive bulk rates on both shipping & mailers